{"id":156870,"date":"2025-06-24T10:50:00","date_gmt":"2025-06-24T10:50:00","guid":{"rendered":"https:\/\/ruffdog.pt\/faqs\/"},"modified":"2026-02-26T12:28:34","modified_gmt":"2026-02-26T12:28:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ruffdog.pt\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;111366&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750764015743{margin-top: 2px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-210407&#8243; overlay_alpha=&#8221;20&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;139401&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner row_inner_height_percent=&#8221;40&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;379490&#8243;][vc_column_inner column_width_percent=&#8221;90&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;147453&#8243; el_class=&#8221;skin-links&#8221;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_height=&#8221;fontheight-357766&#8243; uncode_shortcode_id=&#8221;181807&#8243; text_color_type=&#8221;uncode-palette&#8221;]FAQs[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;p&#8221; text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;300&#8243; uncode_shortcode_id=&#8221;173171&#8243; text_color_type=&#8221;uncode-palette&#8221;]Answers to frequently asked questions[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;65&#8243; align_horizontal=&#8221;align_right&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;180544&#8243;][vc_single_image media=&#8221;156869&#8243; media_width_percent=&#8221;75&#8243; uncode_shortcode_id=&#8221;238456&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;976456&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750764064773{margin-top: 0px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;20&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;731502&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; text_size=&#8221;h3&#8243; text_height=&#8221;fontheight-357766&#8243; uncode_shortcode_id=&#8221;517594&#8243; text_color_type=&#8221;uncode-palette&#8221;]About Natural Food[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; heading_semantic=&#8221;h3&#8243; titles_size=&#8221;fontsize-155944&#8243; titles_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;278426&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What are the benefits of natural feeding?&#8221; tab_id=&#8221;c6c0-119d17036783084028&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;112084&#8243; text_color_type=&#8221;uncode-palette&#8221;]Natural feeding is much more than a trend\u2014it&#8217;s a conscious choice that transforms your pet&#8217;s health and well-being. Discover why more and more pet owners are opting for this lifestyle:<\/p>\n<ul>\n<li><strong>Optimized digestion<\/strong>: Less diarrhea, vomiting, and gas. Stools are firmer, less odorous, and produced in smaller quantities.<\/li>\n<li><strong>More energy, more vitality<\/strong>: You&#8217;ll notice a more active, happy, and playful pet.<\/li>\n<li><strong>Shiny coat and healthy skin<\/strong>: The difference is visible and felt to the touch.<\/li>\n<li><strong>Stronger immune system<\/strong>: A balanced gut microbiota means a more disease-resistant pet.<\/li>\n<li><strong>Improved physical fitness<\/strong>: Controlled weight, more muscle mass, and a reduced risk of problems like obesity, diabetes, and heart disease.<\/li>\n<li><strong>Natural oral hygiene<\/strong>: Significant reduction in tartar, cavities, and gingivitis\u2014with fewer trips to the vet<\/li>\n<li><strong>Fewer allergies and intolerances<\/strong>: Alleviate or eliminate reactions caused by artificial ingredients.<\/li>\n<li><strong>Emotional balance<\/strong>: A more natural diet can help reduce anxiety and even signs of depression.<\/li>\n<\/ul>\n<p><strong>Want to learn more?<\/strong> Read our full blog article and discover how changing your diet can change everything![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What&#8217;s the difference between natural food and kibble?&#8221; tab_id=&#8221;a1ef-e97217036783084021&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;188716&#8243; text_color_type=&#8221;uncode-palette&#8221;]The difference lies in quality, freshness, and the direct impact on your pet&#8217;s health.<\/p>\n<ul>\n<li><strong>Real vs. processed ingredients<\/strong>: Natural food is made with fresh, 100% identifiable meats, vegetables, fruits, and other ingredients. Kibble, on the other hand, is highly processed, often containing artificial flours, additives, and preservatives.<\/li>\n<li><strong>Customization<\/strong>: Natural food can be adapted to each animal&#8217;s specific needs\u2014age, weight, activity level, allergies, intolerances, or health conditions. Kibble, no matter how &#8220;premium,&#8221; is made for a general audience.<\/li>\n<li><strong>Better nutrient absorption<\/strong>: Because it&#8217;s fresh and organic, natural food is easier to digest, which means better nutrient utilization and less strain on the kidneys and liver.<\/li>\n<li><strong>No mysteries<\/strong>: With natural food, you know exactly what you&#8217;re feeding your pet\u2014no hidden ingredients or complicated names.<\/li>\n<\/ul>\n<p>In short: natural food is transparency, quality, and care. It&#8217;s feeding with purpose.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is the BARF diet? What are its basic principles? &#8221; tab_id=&#8221;3168-874b17036783084028&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;333855&#8243; text_color_type=&#8221;uncode-palette&#8221;]The acronym BARF stands for <em>Biologically Appropriate Raw Food.<\/em> It&#8217;s an approach that seeks to respect the carnivorous nature of dogs and cats by offering them fresh, raw, and balanced food, just as they would eat in nature.<\/p>\n<p><strong>Basic principles of the BARF diet:<\/strong><\/p>\n<ul>\n<li><strong>Fresh, raw ingredients<\/strong>: Uses meat, meaty bones, offal, vegetables, and fruits, all in their natural state, without cooking.<\/li>\n<li><strong>Balanced proportions<\/strong>: The diet is formulated based on ideal percentages to ensure all essential nutrients\u2014nothing is left to chance.<\/li>\n<li><strong>No artificial additives<\/strong>: Zero colors, preservatives, or industrial byproducts. Only natural, reliable ingredients.<\/li>\n<li><strong>Individual adaptation<\/strong>: Each plan is designed for the specific needs of the animal\u2014age, size, activity level, health, among others.<\/li>\n<li><strong>Inspired by ancestral diets<\/strong>: The idea is to approximate the diet to what animals would eat if they were free in nature, respecting their instincts and metabolism.<\/li>\n<\/ul>\n<p><strong>Natural, balanced, and instinctive<\/strong> \u2014 BARF is more than a diet; it&#8217;s a return to our roots.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is cooked natural food?&#8221; tab_id=&#8221;1750762854365-7-10&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;501618&#8243; text_color_type=&#8221;uncode-palette&#8221;]Cooked natural food is a healthy and practical alternative that offers all the benefits of a natural diet, but with cooked ingredients\u2014enough to eliminate pathogens without compromising the nutritional value of the food.<\/p>\n<p>Ideal for pet owners who prefer to avoid raw food, but still want to provide a <strong>fresh, real, and balanced diet<\/strong>.<\/p>\n<p><strong>Main features:<\/strong><\/p>\n<ul>\n<li><strong>100% natural ingredients<\/strong>: Meats, offal, vegetables, and fruits. (No artificial flours, colors, or preservatives!)<\/li>\n<li><strong>Cooking<\/strong>: Cooked in a steam oven at low temperatures, ensuring greater food safety and preserving flavor and essential nutrients.<\/li>\n<li><strong>Easy to digest<\/strong>: Excellent option for animals with more sensitive digestion, seniors, or those in recovery.<\/li>\n<li><strong>Balanced recipes<\/strong>: Formulas designed by experts, tailored to each animal&#8217;s profile.<\/li>\n<\/ul>\n<p><strong>Natural, nutritious, and delicious<\/strong>\u2014cooked natural food is the ideal choice for those seeking the perfect balance between safety, flavor, and health.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How to transition from kibble to natural food?&#8221; tab_id=&#8221;b85d-539c17036783084028&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;136584&#8243; text_color_type=&#8221;uncode-palette&#8221;]The transition isn&#8217;t always the same and depends on several factors. It must be done <strong>strategically and respectful of the animal&#8217;s rhythm<\/strong>, as each organism reacts differently. Our team will advise you on the most appropriate method for your pet. You can also read the full article on the blog.<\/p>\n<p><strong>Tip &#8211; Observe your pet<\/strong><\/p>\n<p>Pay attention to their stool, appetite, energy, and possible digestive signs (diarrhea, vomiting, or flatulence). Small changes are normal at first.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How should I choose the right food for my pet?&#8221; tab_id=&#8221;1750762908605-9-8&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;994681&#8243; text_color_type=&#8221;uncode-palette&#8221;]Every animal is unique \u2014 and the ideal diet depends on several factors. The good news? You don&#8217;t have to decide alone!<\/p>\n<p><strong>What to consider when choosing:<\/strong><\/p>\n<ul>\n<li><strong>Species, age, and size<\/strong>: A large-breed senior dog doesn&#8217;t have the same needs as a young, active cat.<\/li>\n<li><strong>Activity level<\/strong>: More energetic animals require more energy in their diet.<\/li>\n<li><strong>Health history<\/strong>: Allergies, intolerances, digestive problems, or specific conditions should be considered.<\/li>\n<li><strong>Food preferences<\/strong>: Some animals adapt better to raw food, others prefer cooked food.<\/li>\n<\/ul>\n<p><strong>How we help<\/strong>:<br \/>\nWe work side by side with you to identify your pet&#8217;s needs and propose the most appropriate feeding plan \u2014 whether it&#8217;s BARF, cooked natural food, or a personalized combination.<\/p>\n<p><strong>Goal<\/strong>: True nutrition, tailored to your pet&#8217;s profile and lifestyle.<\/p>\n<p><strong>Contact us!<\/strong> The first assessment is free and without obligation \u2014 we want to help you feed with awareness and confidence.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What recipes are available and what are the ingredients?&#8221; tab_id=&#8221;1750762938157-10-7&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;856658&#8243; text_color_type=&#8221;uncode-palette&#8221;]We work with <strong>complete, balanced, and 100% natural recipes<\/strong>, formulated by animal nutrition experts. Each one is designed to ensure variety, flavor, and all the nutrients your pet needs.<\/p>\n<p><strong>Barf and Cooked Recipes:<\/strong><\/p>\n<p>We always use ingredients suitable for human consumption, carefully selected and without any artificial additives.<\/p>\n<p><strong>Examples of ingredients used:<\/strong><\/p>\n<ul>\n<li><strong>Protein sources<\/strong>: Chicken, turkey, beef, duck, pork, rabbit, quail, eggs, and lamb. Different cuts of muscle, meat, organs, and offal ensure a nutritionally complete and balanced diet.<\/li>\n<li><strong>Vegetables and fruits<\/strong>: Pumpkin, carrots, zucchini, kale, green beans, broccoli, spinach, apples, and berries<\/li>\n<li><strong>Supplements<\/strong>: Olive oil or coconut oil, BARF combimix, seaweed, turmeric, milk thistle, aromatic herbs, bone powder, taurine, vitamin D, chia seeds.<\/li>\n<li><strong>Carbohydrates<\/strong> (cooked only): Sweet potato, rice, quinoa, oats, cassava.<\/li>\n<\/ul>\n<p><strong>Our recipes are tailored to the pet&#8217;s needs. <\/strong><strong>Everything is delivered in customized portions, ready to serve.<\/strong><\/p>\n<p>Want to know the ideal recipe for your pet? Contact us and we&#8217;ll create the perfect plan![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do I need to supplement the recipes?&#8221; tab_id=&#8221;1750762955413-11-6&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;117395&#8243; text_color_type=&#8221;uncode-palette&#8221;]RuffDog recipes contain the necessary supplements for a healthy adult animal. When a <strong>natural diet is well-formulated and balanced<\/strong>, designed for the animal&#8217;s profile, most of its nutritional needs are naturally met through fresh and varied ingredients.<\/p>\n<p><strong>However, there are cases where additional supplementation may be necessary:<\/strong><\/p>\n<ul>\n<li>To correct <strong>specific deficiencies<\/strong> (e.g., vitamin D, zinc, or iodine)<\/li>\n<li>In special situations: <strong>pregnancy, lactation, growth, elderly, or sick animals<\/strong>.<\/li>\n<\/ul>\n<p><strong>Always in the correct dosage and based on the animal&#8217;s actual needs\u2014nothing is left to chance!<\/strong>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;744853&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750762772443{margin-top: 0px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;20&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;250644&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; text_size=&#8221;h3&#8243; text_height=&#8221;fontheight-357766&#8243; uncode_shortcode_id=&#8221;798079&#8243; text_color_type=&#8221;uncode-palette&#8221;]Health and Safety[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; heading_semantic=&#8221;h3&#8243; titles_size=&#8221;fontsize-155944&#8243; titles_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;278426&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;With the BARF diet, are my animals at risk of ingesting bacteria or parasites?&#8221; tab_id=&#8221;a1ef-e972170367830840217&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;522516&#8243; text_color_type=&#8221;uncode-palette&#8221;]This is a common and legitimate question. But with proper care, the BARF diet is safe, healthy, and natural for dogs and cats.<\/p>\n<p>Animals&#8217; digestive systems are prepared to handle raw food\u2014a more acidic gastric pH, a shorter gastrointestinal tract, and adapted intestinal flora. However, as with our own food, the quality and hygiene of the ingredients are essential.<\/p>\n<p>How we guarantee safety:<\/p>\n<ul>\n<li><strong>Certified suppliers<\/strong>: We only work with meat suitable for human consumption, sourced from inspected and reliable producers<\/li>\n<li><strong>Controlled freezing<\/strong>: The ingredients are frozen for specific times, which helps neutralize most parasites.<\/li>\n<li><strong>Safe preparation<\/strong>: The doses are made in a hygienic environment, with temperature control and good handling practices.<\/li>\n<li><strong>Proper transportation and storage<\/strong>: We maintain the cold chain from start to finish, until delivery.<\/li>\n<\/ul>\n<p>With proper care, BARF food is as safe as any other diet\u2014and much more natural and nutritious.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What are the risks of BARF food for the pet owner?&#8221; tab_id=&#8221;1750762938157-10-70&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;181479&#8243; text_color_type=&#8221;uncode-palette&#8221;]Preparing and handling raw food requires some basic precautions\u2014n<strong>o different from what we already do in our kitchen with raw meat for human consumption<\/strong>.<\/p>\n<p>If you follow good hygiene practices, the risk is <strong>minimal to non-existent<\/strong>.<\/p>\n<p><strong>How to keep everything safe:<\/strong><\/p>\n<ul>\n<li><strong>Wash your hands thoroughly before and after<\/strong> handling the portions<\/li>\n<li><strong>Thaw in the refrigerato<\/strong>r, never at room temperature.<\/li>\n<li><strong>Properly dispose of leftovers<\/strong> and wash the feeders properly.<\/li>\n<\/ul>\n<p><strong>Important<\/strong>: Our portions arrive frozen, ready to serve\u2014no need to cut, mix, or prepare anything! This greatly reduces direct contact with the raw ingredients and makes the process much safer.<\/p>\n<p>With the same care you would take when preparing meat at home, feeding your pet BARF is <strong>practical, safe, and risk-free<\/strong>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How should I store the food?&#8221; tab_id=&#8221;1750762955413-11-60&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;120191&#8243; text_color_type=&#8221;uncode-palette&#8221;]Proper storage is essential to ensure the <strong>freshness, safety, and nutritional value of natural foods<\/strong>\u2014but the process is simple and intuitive.<\/p>\n<p><strong>How to store the portions:<\/strong><\/p>\n<ul>\n<li><strong>Freezer<\/strong>: Store the portions in the freezer as soon as you receive them. They stay fresh for several months, without the need for artificial preservatives.<\/li>\n<li><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Refrigerator (for immediate consumption)<\/strong>: Transfer only the required portion to the refrigerator <strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">24 hours before serving<\/strong> to safely thaw. It can be kept refrigerated for up to 2 days.<\/li>\n<\/ul>\n<p><strong>Never refreeze a portion that has already been thawed.<\/strong><\/p>\n<p><strong>When serving:<\/strong><\/p>\n<ul>\n<li>Serve as your pet prefers: chilled or at <strong>room temperature<\/strong>.<\/li>\n<li><strong>For cooked natural food,<\/strong> you can add a little warm water if your pet prefers a less cold meal (especially in winter).<\/li>\n<\/ul>\n<p>Tip: Keep portions sealed until ready to use and use clean serving containers.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;My pet has a condition. Can they be fed natural food?&#8221; tab_id=&#8221;5c65-e48a170367830840296&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;111561&#8243; text_color_type=&#8221;uncode-palette&#8221;]<strong>Yes \u2014 and, in many cases, they should!<\/strong><\/p>\n<p>Natural food can be an excellent ally in the <strong>control and prevention of various conditions<\/strong>, as long as it is <strong>formulated specifically for each case<\/strong>. We work with adapted, safe, and balanced recipes to support your pet&#8217;s health.<\/p>\n<p><strong>Most common conditions that benefit from natural nutrition:<\/strong><\/p>\n<ul>\n<li>Food allergies and intolerances<\/li>\n<li>Inflammatory bowel disease (IBD)<\/li>\n<li>Kidney or liver failure (in controlled stages)<\/li>\n<li>Obesity or excess weight<\/li>\n<li>Joint diseases (such as osteoarthritis)<\/li>\n<li>Diabetes mellitus<\/li>\n<li>Chronic dermatological and digestive problems<\/li>\n<\/ul>\n<p><strong>The secret is in personalization:<\/strong><\/p>\n<p>Each meal plan is tailored to your pet&#8217;s diagnosis, medication, medical history, and current condition.<\/p>\n<p>The RuffDog team is comprised of nutrition experts to ensure <strong>efficacy and safety<\/strong>.<\/p>\n<p><strong>Contact us<\/strong>: We evaluate your pet&#8217;s case and propose a personalized therapeutic diet\u2014with flavor, health, and balance.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;My pet has food allergies or intolerances. Can they be fed a natural diet?&#8221; tab_id=&#8221;1743768833542-5-17&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;124630&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes \u2014 and it&#8217;s often the best solution.<\/p>\n<p>Natural diets allow complete control over the ingredients used, making them ideal for animals with allergies, intolerances, or food sensitivities. They don&#8217;t include additives, dyes, or preservatives, which often aggravate reactions.<\/p>\n<p>If you know which ingredients cause allergic reactions, we can eliminate them from the diet.<\/p>\n<p>If you don&#8217;t know, we can initiate a food exclusion protocol.<\/p>\n<p>If you have undergone intolerance\/allergy testing, we can base recipes on the results.<\/p>\n<p>It&#8217;s important to emphasize that cross-reactions sometimes occur. Reactions to foods in the diet may occur, but these don&#8217;t occur with whole food, and with the enrichment of the intestinal flora, they may even disappear.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I know how much my pet needs?&#8221; tab_id=&#8221;1743768850046-6-39&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;118504&#8243; text_color_type=&#8221;uncode-palette&#8221;]The ideal amount of food depends on several factors\u2014and there&#8217;s no one-size-fits-all formula. But don&#8217;t worry: RuffDog takes care of it for you!<\/p>\n<p>What we take into consideration:<\/p>\n<ul>\n<li>Animal weight, age, and size<\/li>\n<li>Physical activity level<\/li>\n<li>Health conditions, allergies, or intolerances<\/li>\n<li>Nutritional goal: weight maintenance, weight loss, or muscle gain<\/li>\n<\/ul>\n<p>General rule (initial estimate):<\/p>\n<ul>\n<li>Dogs: between 2% and 4% of ideal body weight per day<\/li>\n<li>Cats: between 3% and 5% of ideal body weight per day<\/li>\n<\/ul>\n<p>But please note: this is just a guide. The correct dose is calculated individually by the RuffDog clinical team based on your pet&#8217;s complete profile.<\/p>\n<p><strong>What RuffDog offers:<\/strong><\/p>\n<p>A personalized plan with a ready-to-serve daily dose\u2014so you don&#8217;t have to worry about scales or calculations.<\/p>\n<p><strong>Contact us!<\/strong> We&#8217;ll provide a free nutritional assessment and help you determine the exact dose for your pet.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;744853&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750762772443{margin-top: 0px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;20&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;747574&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; text_size=&#8221;h3&#8243; text_height=&#8221;fontheight-357766&#8243; uncode_shortcode_id=&#8221;131627&#8243; text_color_type=&#8221;uncode-palette&#8221;]Orders, Subscriptions and Deliveries[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; heading_semantic=&#8221;h3&#8243; titles_size=&#8221;fontsize-155944&#8243; titles_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;278426&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do you ship nationwide?&#8221; tab_id=&#8221;a1ef-e9721703678308402171&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;693008&#8243; text_color_type=&#8221;uncode-palette&#8221;]We have a physical store for food pickup in Lisbon and Porto. We have pickup points in the Algarve (Almancil), Leiria, Coimbra, and Aveiro.<\/p>\n<p>Once a month, we deliver door-to-door along Margem Sul to Set\u00fabal. Weekly, we deliver to the Lisbon, Oeiras, Cascais, and Sintra areas.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How does ordering\/subscribing to a monthly plan work?&#8221; tab_id=&#8221;1750762938157-10-706&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;248904&#8243; text_color_type=&#8221;uncode-palette&#8221;]The first step is to answer our questionnaire. You will then receive an email with our recommendation, quote, and delivery\/pickup date. If you agree, you will receive an invoice. After payment, the food will be produced, and you can pick it up in store or receive it at the agreed-upon location on the agreed-upon date.<\/p>\n<p>From the moment you become our customer, we will produce food for your dog according to the agreement. If you need to make any changes or require any clarification, please contact our team.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How much does a monthly plan cost?&#8221; tab_id=&#8221;1750762955413-11-601&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;103530&#8243; text_color_type=&#8221;uncode-palette&#8221;]The cost of a monthly plan varies depending on the quantity, type of food, and specific restrictions\/needs.<br \/>\nMonthly plans available starting at 35,00\u20ac[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I cancel my plan?&#8221; tab_id=&#8221;5c65-e48a1703678308402962&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;174460&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, you can cancel your subscription at any time. Please let us know one week in advance if you intend to do so. You can do so in person, via WhatsApp, or via email.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I adjust my subscription?&#8221; tab_id=&#8221;1743768833542-5-176&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;128936&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, our production is weekly, so we can respond quickly to needs. You can increase or decrease the dose, change the type of food, or change\/limit ingredients.<\/p>\n<p>Contact our team to help us best meet your pet&#8217;s needs.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do payments work?&#8221; tab_id=&#8221;1743768850046-6-397&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;835374&#8243; text_color_type=&#8221;uncode-palette&#8221;]The first payment must be made at the time of ordering. If the subscription is for in-store pickup, the payment will be monthly and charged when the first installment is picked up. If the subscription is delivered, the monthly invoice will be sent by email before the first delivery of each subscription.<\/p>\n<p>We appreciate sending proof of payment.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;744853&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750762772443{margin-top: 0px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;20&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;141917&#8243;][vc_column_text text_color=&#8221;color-nhtu&#8221; uncode_shortcode_id=&#8221;867557&#8243; text_color_type=&#8221;uncode-palette&#8221;]If you can&#8217;t find the answer to your question,<br \/>\ntalk to our clinical team.[\/vc_column_text][vc_button button_color=&#8221;color-jevc&#8221; radius=&#8221;btn-round&#8221; hover_fx=&#8221;full-colored&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-377884&#8243; font_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; letter_spacing=&#8221;fontspace-111509&#8243; border_width=&#8221;0&#8243; scale_mobile=&#8221;no&#8221; uncode_shortcode_id=&#8221;149918&#8243; button_color_type=&#8221;uncode-palette&#8221;]Talk to us[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;155968&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;85&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;90&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;111366&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1750764015743{margin-top: 2px !important;}&#8221;][vc_column [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-156870","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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